Privacy Policy
At Smhome. (“Smhome,” “we,” “our,” and/or “us”), your privacy is very important to us and we take protecting it very seriously. This Privacy Policy is designed to explain how we collect, use, and disclose information about you on our websites (“the Site”), including www.Smhome.co.uk, our mobile applications (“the App”), and any associated services (collectively, our “Services”). Your use of our Services is also subject to our Terms of Use. By using our Services, you agree to this Privacy Policy and any future amendments and additions.
What information do we collect?
Information you provide us:
When you contact us, we will collect your information, this information may include your name, mailing address, physical address, phone number, email address, If you contact us in person, by phone, email, live chat, social media, or by some other means, we may keep a record of your contact information and the communication for later reference.
Cookies and other technologies.
We and our service providers collect information through the use of “cookies” and similar technologies to understand how you use our Services, for authentication, operations, marketing, and advertising purposes, to save your preferences, and for analytics purposes. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Services.
How We Use Your Information
We may use the information we collect to:
provide, personalize, and improve our Services;
analyze how you use our Services;
communicate with you, either directly or through one of our service providers, including to respond to your comments or questions and for marketing and promotional purposes; and
connect you with third parties for services that may be of interest to you, including utilities.
How We Share Your Information
Affiliates
We share your information with the Smhome family of companies to provide you information about products and services we think may interest you.
Service Providers
We may provide your information to our service providers in order to provide and improve our Services, including for analytics purposes, hosting, and product development.
One of the third party services that we use to track your activity on our Services is Google Analytics. You can find more information on how Google uses data at www.google.com/policies/privacy/partners. If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/). You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at www.google.com/settings/ads.
Marketing and Advertising Partners
We may share your information with our advertising partners. Some of our third party advertising partners use cookies and other technologies to collect information about your online activities on our Services and other online services over time in order to show you ads that may interest you.
We may share your information with marketing and advertising partners who supplement that information with information they have about you. These partners may help us send marketing communications that we believe may be of interest to you.
We may share information about you and your use of our Services with third party utilities and other providers, to allow you to participate in energy savings programs. With your consent, we allow these utilities access to our Services to change your system settings as required for participation in the energy savings programs.
Aggregate and De-Identified Information
We may also share anonymized or de-identified information about you or your use of our products and services with third parties, as well as aggregated and anonymous information, for any number of purposes, including without limitation the improvement of the products and services we provide. However, except as noted in this Privacy Policy, we will not share personally identifying information about you without your consent.
Other Sharing
We may share your information with third parties in the following situations:
While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy;
Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request;
If we think doing so is necessary to protect the rights, property, security, or safety of us, our Services, our users, or the public;
To enforce this Privacy Policy, our Terms of Use, and any other agreements;
To investigate and defend ourselves or others against any third-party claims or allegations; and
Whenever you consent to the sharing, including when you agree to share your information with insurance providers and/or clearinghouses to determine your eligibility for insurance policy discounts.
Choices You Have With Your Information
Marketing communications. You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails. To opt-out of receiving our direct mail promotional materials, please send us an email at privacy@smhome.co.uk. Please note that you will continue to receive privacyistrative messages from us even if you opt out of receiving promotional messages.
Links to Third Parties Services
This Privacy Policy does not apply to third party websites that we do not own or control, even if you access them through our Services. We are not responsible for the privacy practices of these sites. We encourage you to carefully review these sites’ privacy policies so that you know how they will collect, use, and share your information.
Security
We use a variety of privacyistrative, technical, and physical controls to help protect your information. Unfortunately, even though we take measures to protect your information, no security measure can be 100% secure, and we cannot guarantee the security of your information.
International Users
If you are visiting our Services from a country outside of the United Kingdom, please note that you are agreeing to the transfer and processing of your information in the United Kingdom. By providing your information to us, you consent to any transfer and processing in accordance with this Privacy Policy.
Children’s Information
Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us as set out under “Contact Us” below.
How long do we keep the stored data
The date is kept for as long as necessary and after that period we will not keep your personal data for any longer than is necessary in light of the reason for which it was first collected.
Changes to this Privacy Policy
We may make changes to this privacy policy at from time to time when we deem it neccessary to do so. However we will send you a notification via email, or a pop up on our website privacy policy page or an amendment notification date on the privacy policy page.
Contact Us
If you have any questions about your information, this Privacy Policy, or our privacy practices, please contact us at privacy@smhome.co.uk.